Terms & Conditions

Article 1 General:

These general conditions of sale define the rights and obligations of each party during the sale of services within the framework of the sale of cosmetics with the company AF COSMETIK or of services annexed to the sale by the seller.

These general conditions of sale, as well as the prices, can be modified at any time without notice, except specific clauses with the customer. The changes will not affect pending orders.

The customer using the company AF COSMETIK acknowledges having read these general conditions of sale and accept them without reservation.

Article 2 The parties to the contract:

The term “customer” qualifies any legal or natural person calling on AF COSMETIK for the sale of cosmetics or any associated material.

The term “third party” designates any natural or legal person who is not a party to the contract.

The term "provider" refers to AF COSMETIK

The GTC then applicable are those in force on the date of the order or payment (or the first payment in the event of multiple payments) of the order. These T & Cs are available on the Company's website at the address: https://anuja-aromatics.com/conditions-generales-de-vente/ of the anuja-aromatics.com site

The Customer declares to be able to legally contract under French law or validly represent the natural or legal person for whom he is committed.

Unless proven otherwise, the information recorded by the Company on the anuja-aromatics.com site constitutes proof of all transactions.

Article 3: Characteristics of the products and services offered

The products and services offered are those listed in the catalog published on the site. These products and services are offered within the limits of available stocks. Each product is accompanied by a description established by the publisher based on the descriptions provided by the supplier. The photographs of the products in the catalog reflect a faithful image of the products and services offered but are not contractual insofar as they cannot ensure perfect similarity with the physical products.

The customer service of this site is accessible by e-mail at the following address: contact@anuja-aromatics.com or by post at the address indicated in the legal notices, in which case the publisher undertakes to provide a response. within 7 days.

Article 4: Prices

In Europe, except for professionals who are already customers whose prices are shown excluding VAT (VAT is applied to the basket) or unless otherwise stated, the prices appearing in the catalog are prices in Euros all taxes included (VAT included), taking into account VAT applicable on the day of the order. In North America, the prices listed in the catalog are prices in Canadian dollars ($ CAD) or American dollars ($ USD) excluding taxes, as is customary, state or local taxes are applied from the order basket depending on the billing address.

AF COSMETIK reserves the right to pass any change in the VAT rate or state and local taxes on the price of products or services. The publisher also reserves the right to modify its prices at any time. However, the price listed in the catalog on the day of the order will be the only price applicable to the buyer.

Article 5: Compliance

In accordance with article L.411-1 of the Consumer Code, the products and services offered for sale through these GTCS meet the requirements in force relating to the safety and health of persons, the loyalty of commercial transactions and consumer protection. Regardless of any commercial warranty, the Seller remains liable for any lack of conformity and hidden defects in the product.

In accordance with the legal provisions regarding compliance and hidden defects (art. 1641 c.civ.), The Seller reimburses or exchanges defective products or products that do not correspond to the order. Reimbursement can be requested by email to the following address contact@anuja-aromatics.com, in which case the service provider undertakes to provide a response within seven (7) days.

Article 6: Retention of Title

The products remain the property of the Company until the full payment of the price.

All the elements published on the site belong to the publisher anuja-aromatics.com or to a third party agent, are used by the publisher on the site with the authorization of their owner. Any copy of logos, textual, pictographic or video content, without this enumeration being exhaustive, is strictly prohibited and amounts to counterfeiting. Any member who is guilty of infringement would be likely to have his account deleted without notice or compensation and without this deletion being able to constitute damage to him, without reserve of possible subsequent legal proceedings against him, at the initiative the publisher of this site or its agent.

This site uses elements (images, photographs, content) for which the credits go to: AF COSMETIK.

Article 6.1 Trademarks

The brands and logos contained in the site are registered by AF COSMETIK, or possibly by one of its partners, in particular to allow customers of the products distributed to identify the partner brands (unless they are advised otherwise). Anyone carrying out their representations, reproductions, overlaps, diffusions and reruns incurs the penalties provided for in articles L.713-2 and following of the Intellectual Property Code.

Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is carried out through these General Terms and Conditions. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 7: Terms of delivery and availability

The Seller recalls that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the transporter of any reservations regarding the product delivered.

If an item is unavailable for a period exceeding 14 working days, you will be immediately notified of the foreseeable delivery times and the order for this item may be canceled on request.

The Customer may then request a credit for the amount of the item or its full refund and the cancellation of the order.

The delivery costs will be indicated to the customer before any payment and only concern deliveries made in France, the European Union, Switzerland and United Kingdom, or on the North American continent, Canada and United States. For any other place of delivery, it will be up to the customer to contact customer service.

Unless otherwise stated on the site during the ordering process or in the description of the products ordered, the publisher undertakes to deliver the products within a maximum period of 15 days after receipt of the order.

The buyer can refuse a package at the time of delivery if he notices an anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.); any anomaly must then be indicated by the buyer on the delivery slip, in the form of handwritten reservations, accompanied by the buyer's signature. To exercise his right of refusal, the buyer must open the damaged or defective package (s) in the presence of the carrier and have him take back the damaged merchandise. Failing to comply with these requirements, the buyer will not be able to exercise his right of refusal, and AF COSMETIK will not be required to accede to the buyer's request to exercise the right of refusal.

If the buyer's package is returned to the publisher by the Post Office or by other postal service providers, the publisher will contact the buyer upon receipt of the return package to ask him what to do with his order. If the buyer has mistakenly refused the package, he may request it to be returned by first paying the postal charges for the new shipment. Postal charges must be paid even for orders for which the postage costs were offered at the time of the order.

In the event of a delivery or exchange error (if the right of withdrawal is applicable, i.e. if the customer is not a professional and the contract entered into to acquire the good or service allows the withdrawal, depending on article L 121-21-8 of the Consumer Code), any product to be exchanged or reimbursed must be returned to AF COSMETIK in its entirety and in perfect condition. Any defect resulting from a clumsiness or false maneuver on the part of the buyer cannot be attributed to AF COSMETIK.

In accordance with article L.121-21 and paragraphs of the Consumer Code, and if the right of withdrawal is applicable, the consumer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him and request the exchange or refund without penalty, with the exception of return costs, within fourteen days of receipt by AF COSMETIK of the refund request. The product must be returned in perfect condition. If necessary, it must be accompanied by all its accessories. If the above obligations are not fulfilled, the buyer will lose his right of withdrawal and the product will be returned to him at his expense.

It is recommended that the buyer make the return using a solution that allows tracking of the package. Otherwise, if the returned package does not reach AF COSMETIK, it will not be possible to launch an investigation with the postal services in order to ask them to locate the latter.

Return costs in the event of withdrawal remain the responsibility of the buyer.

After receipt and acceptance of the complaint, AF COSMETIK will communicate by email or by telephone to the buyer the terms of exchange or reimbursement of the products. In order to properly process the request, the customer is requested to attach a copy of the invoice to any complaint. Reimbursement will be made by check or bank transfer.

Any delay in delivery exceeding fourteen working days may result in the resolution of the sale at the initiative of the consumer, upon written request from him by registered letter with acknowledgment of receipt. The consumer will then be reimbursed, within a maximum period of fourteen days, of the sums he committed when ordering. This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the customer agrees not to take legal action against the site and its publisher and waives the right to invoke the termination of the sale provided for in this article.

 AF COSMETIK guarantees the Colissimo return service according to the following characteristics:

Weight: up to 30 kg

Size: L + W + h <150cm

Indicative times: a delivery of 2 to 10 days, depending on the country of origin of the package

Service level: delivery with signature

Integrated insurance up to 33 € / kg

Return sender integrated into the offer for undelivered packages

List of eligible countries *:

Zone 1: Germany, Belgium, Luxembourg, Netherlands

Zone 2: Austria, Spain, Italy, Ireland, Portugal, United Kingdom

Zone 3: Estonia, Hungary, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Switzerland **

Zone 4: Croatia, Finland, Greece, Malta, Romania

Zone 5: Australia ***

* This list is subject to change during the year

** Returns possible from Switzerland for parcels valued at less than 62CHS

*** Returns possible from Australia for packages valued below AU $ 1000

Article 8: Invoices and payments

Any order or service generates a dematerialized invoice for the attention of the customer on his billing address.

Unless there is an additional payment deadline agreed between the two parties and appearing on the invoice, payment is made no later than the 30th day following the invoice date (C. Com. Art. L. 441-6, al. 2 amended from the law of May 15, 2001). A late payment penalty of 10% on the total amount of the invoice may be applied (law 2008-776 of August 4, 2008), minimum recovery compensation of 40 € (decree 2012-1115 of October 2, 2012) or return of products books. Payments by bank transfer or by check payable to AF COSMETIK without discount in the event of early payment.

On the natureterhappy.com website, payment is due immediately upon ordering, including for pre-ordered products. The Internet user can place an order on this site and can pay by credit card, Paypal.

Payments by credit card are made through secure transactions provided by an online payment platform provider (Stripe).

This site has no access to any data relating to the user's means of payment. Payment is made directly to the bank or the payment provider receiving payment from the Client. In the event of payment by check or bank transfer, the delivery times defined in the article below do not begin to run until the date of effective receipt of payment by the seller, the latter being able to provide proof thereof by all means. The availability of products is indicated on the site, in the description of each item.

Article 9: Guarantees

In accordance with the law, the Seller assumes the following guarantees: of conformity and relating to hidden defects of the products. The Seller reimburses the buyer or exchanges products that are apparently defective or do not correspond to the order made.

Reimbursement can be requested by email or in writing to the following address contact@anuja-aromatics.com, in which case the service provider undertakes to provide a response within seven (7) days.

Guarantee of purchased products:

All items acquired on this site benefit from the following legal guarantees, provided for by the Civil Code;

Article 9.1 Guarantee of conformity

According to Articles L. 211-1 to L. 212-1 of the Consumer Code, the seller is required to deliver goods in conformity with the contract and to respond to any lack of conformity existing during the delivery of the goods. The guarantee of conformity may be exercised if a defect should exist on the day of taking possession of the product. However, when the defect appears within 24 months following this date, it is presumed to fulfill this condition. On the other hand, after this 24-month period, it will be up to the customer to prove that the defect actually existed at the time of taking possession of the property.

In accordance with article L. 211-9: “in the event of a lack of conformity, the purchaser chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer ”.

Article 9.2 Guarantee of hidden defects

According to articles 1641 to 1649 of the Civil Code, the customer may request the exercise of the warranty against hidden defects if the defects presented did not appear during the purchase, were prior to the purchase (and therefore do not result from normal wear and tear of the product, for example), and be sufficiently serious (the defect must either render the product unfit for the use for which it is intended, or reduce this use to an extent such that the buyer would not have purchased the product. product or would not have bought it at such a price if he had known of the defect).

Article 9.3

The products supplied by the seller benefit, in addition to the legal guarantee which is, where applicable, still applicable to them, a guarantee specific to the site and provided by AF COSMETIK, under the following conditions:

“- The package is returned unopened, we will refund the price of the package and any shipping costs to mainland France.

- The product is returned of your own free will, we will refund the price of the product, the return costs remaining at your expense.

- The product is returned because of our responsibility, we will reimburse you for the product, shipping costs and any return to mainland France.

- Products whose packaging has been opened and / or used cannot be taken back. ”.

Complaints, requests for exchange or reimbursement for a non-conforming product must be made by email to the address indicated in the legal notices of the site, within thirty days from the date of delivery (this period shall not not applicable in the event of a hidden defect, as previously stipulated).

In the event of non-compliance of a delivered product, it may be returned to the seller who will exchange it. If the product cannot be exchanged (obsolete product, out of stock, etc.) the buyer will be reimbursed by check or transfer for the amount of his order.

Article 10 Protection of site data and personal data

Article 10.1 Archiving

AF COSMETIK will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 10.2 Complaints

Any complaint related to the use of the website, the service offered on this site, or any other linked service, the pages of the site on any social networks or the general conditions, legal notices or personal data charter must be filed in 365 days following the day of origin of the problem causing the complaint, regardless of any law or rule of law to the contrary. In the event that such a claim has not been filed within the following 365 days, such claim will be forever unenforceable in court.

Article 10.3 Inaccuracies

It may be possible that throughout the website and the services offered, and to a limited extent, there are inaccuracies or errors, or information that does not agree with the general conditions, legal notices or the charter. of personal data. In addition, it is possible that unauthorized modifications are made by third parties on the site or on ancillary services (social networks, etc.). We are doing everything we can to ensure that this kind of deviation is corrected.

In the event that such a situation escapes us, please contact us by email at the following address: contact@anuja-aromatics.com, if possible, a description of the error and the location (URL), as well as sufficient information to enable us to contact you. For copyright inquiries, please refer to the section on intellectual property.

Article 11: Force Majeure

The fulfillment of the obligations of the seller at the end of the present contract is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its execution. The seller shall notify the customer of the occurrence of such an event as soon as possible.

Article 12: Nullity and modification of the contract

Should any of the provisions of this Agreement be canceled, such nullity shall not result in the invalidity of any other provisions which shall remain in force between the parties. Any modification of the contract is valid only after written agreement signed by the parties.

Article 13: Protection of personal data

In accordance with Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Seller sets up a processing of personal data which purpose the sale and delivery of products and services defined in this contract.

Article 14: Applicable law and clauses

All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law. The nullity of a contractual clause does not entail the nullity of these general conditions of sale.

Article 15: Consumer information

For consumer information purposes, the provisions of the Civil Code and the Consumer Code are reproduced below:

Aricle 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it acquired, or would have given only a lower price, if he had known them.

Aricle 1648 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the seller can be released from apparent defects or lack of conformity.

Article L. 217-4 of the Consumer Code: The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L. 217-5 of the Consumer Code: The goods comply with the contract:

1 ° If it is suitable for the use normally expected of similar goods and, if applicable:

- if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L. 217-12 of the Consumer Code: Action resulting from lack of conformity lapses two years after delivery of the goods.

Article L. 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, condition covered by the warranty, any downtime of at least seven days is added to the remaining warranty period.

This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Formulaire de retractation

In accordance with article L121-17 of the Consumer Code, (“Hamon law”) of June 2014, the Customer can find below a standard withdrawal form for an order placed on the site, to be sent to AF COSMETIK in with acknowledgment of receipt. It is understood that the customer will bear the costs of returning the goods in the event of withdrawal, as well as the cost of returning the goods if the latter, due to its nature, cannot normally be returned by the Post Office, and this withdrawal can only take place under the withdrawal conditions stipulated in these general conditions of sale.

----

For the attention of AF COSMETIK, 10 les Heuruelles verte, 95000 CERGY FRANCE

Name, Surname and Address of the Client:

Mail date:

Subject: Withdrawal

Madame, Monsieur,

I wish to take advantage of my right of withdrawal provided for in article 121-17 of the Consumer Code, concerning the contract relating to the order placed with your company on the website https://www.anuja-aromatics.com and relating to the following property:

Date of the order :

Total amount including tax:

Counting on you for your full cooperation,

Please accept Madam, Sir, my sincere greetings.

Signature:

----

All rights reserved - January 01, 2020

Legal Notice

Site publisher and host, registration and data collection

The site https://www.anuja-aromatics.com is published by AF COSMETIK, a company listed in SIRENE under the registration number 883 919 888.

with the RCS of Pontoise and whose registered office is AF COSMETIK, 10 les Heuruelles verte, 95000 CERGY, France.

Design and Production: This online store was created using WordPress software.

Director of publication: Adrien FRANCOIS, President of AF COSMETIK or at contact@anuja-aromatics.com.

Information concerning the collection and processing of personal data (policy and declaration) is provided in the site's personal data charter.

All rights reserved - June 01, 2020

Follow us on our Facebook page Anuja Aromatics

To contact us by email: contact@anuja-aromatics.com

Shipments and Returns

Delivery in 48 to 72 hours to your home

Packages are generally shipped within 2 days of receipt of payment. Our perfumes, accessories and beauty products purchased on the site https://anuja-aromatics.com are delivered to the address you gave us when ordering, in Metropolitan France, European Union, United Kingdom and Switzerland . 

Please note: if you order our AF COSMETIK products for delivery outside the European Union, you will be subject to import duties and taxes as soon as your package arrives at its destination. You will be responsible for any additional customs clearance costs. We advise you to contact the customs service for more information.

In order to give a gift to someone, you have the option of choosing a different delivery address by clicking on “other delivery address”.

Regarding the delivery:

Colissimo:

This delivery method allows you to receive your package within 48 to 72 hours for any order placed before 12 noon, provided that the products are not out of stock. The times announced are calculated in working days (excluding Saturdays, Sundays and public holidays).

Packages are shipped with a tracking number and delivered without signature. They can also be sent and delivered against signature. Please contact us before choosing this delivery method, as it incurs additional costs. Whatever delivery method you choose, we'll send you a link to track your package online.

Shipping costs include preparation, packaging and postage costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. The dimensions of the boxes are appropriate and your items are properly protected.

AF COSMETIK is not responsible for returns due to incorrect addresses provided by the customer. 

A secure payment service

Your online payment is secured by Ingenico. Our site https://www.anuja-aromatics.com does not keep any information about your payment, since it is made on the Paypal or Stripe platform in an encrypted and secure manner guaranteeing your personal data.

A secure payment service with SSL With Visa / Mastercard.

For more information on the protection of your data, you can consult the Paypal or Stripe page, Privacy policy and the protection of your personal data.

Guaranteed customer service

You have any questions, do not hesitate to contact us!

We remain at your disposal at the following address: contact@anuja-aromatics.com for any information.

A guaranteed follow-up of your order.

Your order is confirmed by e-mail once the transaction has been completed.

You have the possibility of tracking the shipment of your package online via the interfaces of the post office.

Guaranteed satisfied or refunded.

If you are not satisfied with any of our products or if it is damaged, you can send it back to us! You have 14 days to return your products to us.

We accept the return of our products only if they are in their original condition, in their packaging and unused.

In the event of problems with your order, the re-shipment costs will be borne by AF COSMETIK.

We will replace or refund the products sent back by transfer within 30 days.

In order to guarantee the return of the products, you must send us an email to the following address contact@anuja-aromatics.com, explaining the reasons for the return.

Transport costs are your responsibility except in the event of a problem with the order.

In North America 

We have entrusted the transport in priority to the Canada Post whose delivery process is very similar to that known in France with the post. For more information, we invite our customers to contact the Canada Post site.