FAQ

Kununurwa uye Vatengi Services - COVID 19

 

1) Ruzivo rwekutumira 

Pasinei nemamiriro ezvinhu akasiyana, Eshop yedu ichiri kuvhurwa mazuva manomwe pazuva uye kutakura kuchiri kuchengetwa. Pazasi pane vatakuri vanozochengeta mapakeji ako:
  • Colissimo isina siginecha mubhokisi rako retsamba
  • Chronopost
Ndapota cherechedza kuti nguva dzekutumira dzinogona kutora kusvika kumazuva gumi ekushanda. Chokwadi, kutevera yakasimbiswa kuchengetedzwa uye hutsanana matanho pamwe nenhamba yakaderedzwa yezvikwata mukati medzimba dzedu dzekuchengetera zvinhu, mamiriro ezvinhu haatibvumidze kugadzirisa maodha ako nechiyero chakajairika. Tinokutendai nemoyo murefu nekunzwisisa kwenyu.

2) Basa revatengi

Nekuda kwemamiriro akasarudzika uye kunyangwe nekuunganidzwa kwezvikwata zvedu munhamba dzakadzikiswa, nguva dzekupindura dzeCustomer Service yedu contact@anuja-aromatics.com zvinosiririsa dzakareba. Iva nechokwadi chekuti tine urombo uye tiri kuita zvatinokwanisa kuti tipindure nekukurumidza kune chimwe nechimwe chezvikumbiro zvako.

3) Samples e7 flavour:

4) Voucher yangu inoshanda kwenguva yakareba sei?

Iyo nguva yekuyedza hwema imwe neimwe, kuidzora, uye kutora imwe… Iyi kodhi inoshanda kwemwedzi miviri.

5) Ini ndinoshandisa sei yangu "Samples 7 zvinonhuwira" voucher pane yangu pefiyumu odha?

Zviri nyore kwazvo!

Gadzirira kodhi yako yevavhoti. Izvi zvinogona kuwanikwa muemail iyo yakatumirwa kwauri uchitevera odha yako. Ita zvekutenga pawww.anuja-aromatics.com. Panguva yepfupiso yebhasikiti, isa kodhi yako yevavha munzvimbo yakatarwa. Mari yemutero inozobviswa otomatiki kubva pane yako yakazara!

Ndokumbira utarise, iyi kodhi yevavha ichangoshanda chete kwemwedzi miviri, inogona kushandiswa kamwe chete uye chete pakutenga 2 ml eau de parfum uye Aroma-zvishongo (kusasanganisa bhokisi rekutsvaga, 10 ml fomati uye ese sampuli).

6) Ndingaishandisa here kutenga yechipiri Samples 7 zvinonhuwira?

Kwete, iko kupihwa kunoshanda chete pakutenga eau de parfum 50 ml uye Aroma-Bijoux.

7) Akaundi Anuja Aromatics :

8) Maitiro Ekugadzira account yangu Anuja Aromatics ?

Nekudzvanya pa "Akaundi yangu" (kumusoro kurudyi) kana nekusimbisa tswanda yako, zadza fomu rekuzivisa iro raunokurudzirwa. Rangarira iyo e-mail kero iwe yawakanyora uye kunyanya password yako! Ivo ndezvako kwauri uye ivo voga vanokupa mukana kune yako account.

9) Ini ndinoshandura sei kana kudzima yangu Anuja-Aromatics account?

Panguva ipi neipi, iwe unogona kugadzirisa ruzivo rwako nekudzvanya pane "kupinda" kana "Akaundi yangu". Kudzima yako www.anuja-aromatics.com account, ndapota nyorera Customer Service pa contact@anuja-aromatics.com.

10) Ini ndakanganwa password yangu?

Mu "Akaundi Yangu" (kumusoro kurudyi peji rako repamba) tinya pa "login", isa yako e-mail kero wobva wadzvanya pa "Wakanganwa password yako?". E-mail ichatumirwa kwauri nekukurumidza ne password nyowani.

11) Nei uchigadzira account yangu?

Kugadzira yako www.anuja-aromatics.com account inokutendera iwe ku:

- tevera kuendeswa kwemirairo yako,

- bvunza nhoroondo yekutenga kwako,

- bhadhara zvaunotenga uye gadzirisa zvaunotumira nekukurumidza,

- gadzirisa ruzivo rwako,

- yako chenjedzo,

12) Ndingaite sei kuteedzera odha yangu? 

Kana iwe ukaraira: 7 zvinonhuwira sampuli, 2ml sampuli, 10ml fomati kana 3ml fomati, iwe unofanirwa kuziva kuti ichatumirwa neposvo, muhamvuropu, kuti iendeswe yakananga kubhokisi rako retsamba. Kuongorora hamvuropu saka hazvigoneke.

Hedzino dzinofungidzirwa nguva dzekuendesa dzeiyo 7 pefiyumu masampuli:

Zvekutakura muFrance, unofanirwa kuzvigamuchira mukati memazuva matatu kusvika mashanu ekushanda.

Zvekutakura muEurope, pakati pe5 kusvika 14 mazuva ekushanda.

Zvekuendesa kune iyo yese yepasi, pakati pe5 kusvika 21 mazuva ekushanda.

Kana, zvisinei, iwe usingagamuchire ako masampuli manomwe mukati menguva dzakatarwa, ndapota bata vatengi vedu pa: contact@anuja-aromatics.com

13) Ini ndinoteedzera sei pane yangu chigadzirwa odha?

Iwe wagamuchira email inokuzivisa iwe nezve izvo zvatumirwa uye iyo yekutevera nhamba yepakeji yako, pamwe neiyi link inobvumidza iwe kuteedzera yako package.

Kana iri Chronopost, gadzirira nhamba yako yepasuru uye uteedzere iyi link.

http://www.chronopost.fr/transport-express/livraison-colis/cache/bypass/pid/701

Kana iri colissimo, gadzirira nhamba yako yepasuru uye uteedzere iyi link.

http://www.colissimo.fr/particuliers/home.jsp

14) Ndinoziva sei kuti odha yangu yakaverengerwa?

Kamwe kubhadhara kwacho kwave kusimbiswa, yako odha nhamba inoonekwa pachiratidziro nepfupiso yacho.

Iwe unobva wagamuchira maemail maviri:

- Yekutanga kukuzivisa iwe nezvekugamuchirwa kwekubhadhara kwako nenhamba yekutengesa kubhangi kuti uchengete.

- Yechipiri inosimbisa odha yako uye inosanganisira ruzivo rwese iwe rwawakagonesa paunenge uchihodha online.

15) Ini ndinogona kudzima odha yangu?

Yako odha inogona kukanzurwa chero bedzi iri mu "mukugadzirira" mamiriro mune yako odha yekutevera. Unogona kuikanzura nekubata vatengi basa neemail: contact@anuja-aromatics.com

16) Ini ndinogona kugadzirisa invoice inoenderana neangu odha?

Mune yako nhoroondo nhoroondo, iwe uchave unokwanisa kuona uye kugadzirisa iyo invoice.

Ini ndinogona kugadzirisa odha yangu mushure mekunge yagadziriswa?

Kamwe kana odha yako yagadziriswa, inogadzirirwa neboka redu rezvigadzirwa uye kutumirwa. Odha yako haichakwanise kuchinjwa.

17) Ndinogona kuraira nefoni?

Parizvino, isu hatipe iyi sevhisi.

18) Kubhadhara kwangu kwepamhepo kwakachengeteka here?

Hongu, kubhadhara kwako nekadhi rechikwereti (CB, Eurocard / Mastercard uye Visa) zvakachengeteka zvachose. Isu tinoshandisa yepamusoro-performance tekinoroji kuburikidza nechengetedzwa server (SSL). Chero zvazvingaitika, yako kiredhiti kadhi nhamba haipfuure pane yedu webhusaiti, kubvira panguva yekutenga, iwe unopinda iyo zvakananga pane iyo interface yeedu kubhengi mudiwa. Hapana nhamba yekadhi saka inochengetwa mumafaira edu.

Ndokumbirawo muyeuke, zvisinei, kuti kufambiswa kwedata pamusoro peInternet hakuna kumbobvira kwane 100% kwakachengeteka uye kuti chero ruzivo rwunoburitswa pamhepo runogona kuunganidzwa uye kushandiswa nevanhu vasiri ivo vavakarongedzerwa.

19) Ini ndinogona kubhadhara yangu odha online ne cheki?

Ehe, ndapota nyorera vatengi vedu neemail: contact@anuja-aromatics.com. Iko kuendesa kweiyo odha kunongogoneka mushure mekugamuchira cheki.

20) Ndedzipi nzira dzinogamuchirwa dzekubhadhara?

Kubhadhara zvaunotenga kunogona kuitwa naPaypal kana Stripe, kiredhiti kadhi kana kadhi rekubhangi: MasterCard®, Visa®, American Express®. Iwe unofanirwa kuratidza kiredhiti kadhi rako kana kadhi rebhangi kadhi pamwe nezuva rekupera kwaro pane peji rakapihwa ichi chinangwa.

Hapana odhi neemail kana nhare inogona kuve inoshanda.

21) Ndingakwanise kuiendesa kukero yesarudzo yangu?

Ehe, iwe une sarudzo yekero yekuendesa. Yako account yevatengi inokutendera iwe kusevha imwe kuti ifambise yako inotevera maodha. Iwe unofanirwa kutarisa zvataurwa "Ratidza imwe kero yekuendesa" kana iwe ukaisa odha yako kana kubatanidza kuaccount yako wobva wadzvanya pa "chinja kubhadharisa kana kutumira kero".

Nezvikonzero zvekuchengetedza, Anuja Aromatics haigadzirise chero odhiyo iyo PO Bhokisi kana kero yeCedex inopihwa.

22) Ndeipi nzvimbo inoendesa yeyakojaja-aromatics.com saiti?

Nehurombo, hatisati takwanisa kuendesa kune dzinotevera nyika:

Afghanistan, Anguilla, Antigua neBarbuda, Netherlands Antilles, Argentina, Australia, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Bouthan, Bolivia, Brazil, Brunei Darussalam, Caicos neTurks, Cambodia, Cayman, Chile, China, Colombia, Cook, Korea, Costa Rica, Cuba, Dominica, El Salvador, Ecuador, Falkland, Fiji, South Georgia, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Jamaica, Japan, Kazakhstan, Kyrgyzstan, Kiribati, Laos, Macao, Malaysia, Maldives, Mali, Mexico, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nauru, Nepal, Nevis, Nicaragua, New Guinea, Papua, New Zealand, Uzbekistan, Pakistan, Panama, Paraguay, Peru, Philippines , Pitcairn, Principe, Dominican Republic, Czech Republic, Russia, Saint Kitts, Saint Vincent (uye Grenadines), Saint Lucia, Solomon (Zvitsuwa), Samoa, Postal Sectors, Singapore, Somaliya, Sri Lanka, Suriname, Tajikistan, Taiwan, Thailand , East Timor, Tobago, Tonga, TrinidadneTobago, Tristan da Cunha, Turkmenistan, Tuvalu, Uruguay, Vanuatu, Venezuela, Mhandara (Zvitsuwa), Vietnam, Zimbabwe.

23) Ndeipi mari yekutumira uye nguva?

Mushure mekusarudza chigadzirwa chekutenga pane yedu saiti, enda kubhasikiti rako, iwe unogona kufungidzira mutengo uye nguva dzekuendesa zvinoenderana nenyika yekutakura. Izvozvi, kuendesa kusununguka muFrance kubva ku49 € yekutenga.

Ndokumbira utarise: zvisinei, iwe unofanirwa kuziva kuti: Samples 7 zvinonhuwira, samples 2ml, 10ml fomati kana 3ml fomati, inotumirwa nehamvuropu yeposvo. Saka inoonekwa seyenhamba.

Saka hazvigoneke kuteedzera kuendesa kwayo.

Hedzino dzinofungidzirwa nguva dzekuendesa dze: Samples 7 zvinonhuwira, samples 2ml, 10ml fomati kana 3ml fomati,  :

Zvekutakura muFrance, unofanirwa kuzvigamuchira mukati memazuva matatu kusvika mashanu ekushanda.

Zvekutakura muEurope, pakati pe5 kusvika 14 mazuva ekushanda.

Zvekuendesa kune iyo yese yepasi, pakati pe5 kusvika 21 mazuva ekushanda.

Kana, zvisinei, iwe usingagamuchire chako kit sampuli mukati menguva dzakatarwa, ndapota bata vatengi vedu pa: contact@anuja-aromatics.com

24) Ndingaite sei kuti ndidzokere kana kuchinjana chinhu chakarairwa pane yakojaja-aromatics.com saiti?

Iwe une sarudzo yekudzosa kana kuchinjana chero chigadzirwa chakarairwa pane saiti www.anuja-aromatics.com mukati memazuva gumi nemashanu kubva pazuva rekutakura, pasi pemamiriro ezvinhu anotevera:

Zvigadzirwa zvinofanirwa kudzoserwa kukero yakaratidzwa pazasi mune yavo yekutanga mamiriro, yakasimbiswa, ichiperekedzwa neyekutanga tsamba yekutumira uye fomu rakazadzikiswa rakadzoserwa fomu.

ANUJA AROMATICS

10 Green Heuruelles

95000 CERGY

Hapana chigadzirwa chakavhurwa chinogona kudzoserwa kana kuchinjaniswa.

Ndokumbira utarise kuti kudzoka kwechigadzirwa ibasa remutengi.

Isu hatipe mukana wekudzoka kana kuchinjanisa chigadzirwa chakatengwa pane ino saiti www.anuja-aromatics.com mune edu epanyama nzvimbo dzekutengesa.

25) KUVIMBIKA / KUCHENGETEKA

26) Ndeipi mutemo wako wekuvanzika?

Unogona kutarisa saiti www.anuja-aromatics.com pasina kupa chero ruzivo rwemunhu. Nekudaro, iwe paunovhura account pane ino saiti www.anuja-aromatics.com, isu tinotora iyo data inodiwa kune invoicing uye kuendesa yako odha: zita rako, kero, email kero, nezvimwe.

Iyo saiti www.anuja-aromatics.com inoitira kungoburitsa zvako ruzivo rwekutaurirana kune vechitatu mapato ane chekuita nekufambira mberi kwekuraira kwako maitiro: mabhangi kumisikidzwa, kuendesa sevhisi, nezvimwe.

Pamusoro pezvo, saiti iyi www.anuja-aromatics.com inogona kudiwa kuti ifambise ruzivo urwu pazvinenge zvakakodzera kuti uwane, kusungwa kana kumhan'arirwa kwechero munhu angangokanganisa kana kukuvadza, nemaune kana kwete, kukodzero kana chivakwa www.anuja-aromatics.com, kune vamwe vashandisi vesaiti www.anuja-aromatics.com kana kune chero mumwe munhu anogona kurangwa nemabasa akadaro. Kutaurirana kwemunhu data kunogona zvakare kuitika zvakanyanya apo www.anuja-aromatics.com inodiwa zviri pamutemo kuti zviite, zvichitevera kuiswa kwekunyunyuta semuenzaniso.

27) Zvangu zvemunhu zvinozoshandiswa sei?

Kugadzirisa odha yako uye kuwana masevhisi anowanikwa pane ino saiti www.anuja-aromatics.com.

28) Zvangu zvemunhu zvinozoshandiswa sei?

Kugadziriswa kweodha yako uye kuwana masevhisi anowanikwa pane ino saiti www.anuja-aromatics.com zvinotitungamira kuti titore uye tinyore data maererano newe: zita, zita rekutanga, kero, zuva rekuzvarwa, nezvimwewo ruzivo urwu rwakakosha kwatiri kukupa iwe sevhisi yemhando yepamusoro. Ruzivo urwu rwakagadzirirwa kushandiswa kwedu kwemukati.

Mafaira anotarisirwa ne www.anuja-aromatics.com inoziviswa kuCNIL. Zvinoenderana neData Dziviriro Mutemo waNdira 6, 1978, une mvumo yekuwana uye kugadzirisa data maererano newe. titungamire kuunganidza uye tinyore data maererano newe: zita, zita rekutanga, kero, zuva rekuzvarwa… Ruzivo urwu rwakakosha kwatiri kuti tikupe sevhisi yemhando yepamusoro. Ruzivo urwu rwakagadzirirwa kushandiswa kwedu kwemukati.

Iwo mafaera anotungamirirwa naAnuja-aromatics anoziviswa kuCNIL. Zvinoenderana neData Dziviriro Mutemo waNdira 6, 1978, une mvumo yekuwana uye kugadzirisa data maererano newe.