3) Amasampula ama-flavour ayi-7:

4) Ivawusha yami isebenza isikhathi esingakanani?

Isikhathi sokuzama amakha ngamunye ngamunye, ukuwathambisa, nokwamukela eyodwa… Le khodi isebenza izinyanga ezi-2.

5) Ngisebenzisa kanjani ivawusha yami “Amasampula 7 amakha” ku-oda lami lamakha?

Kulula kakhulu!

Lungisa ikhodi yakho yevawusha. Lokhu kungatholakala ku-imeyili othunyelwe yona ulandela i-oda lakho. Yenza ukuthenga kwakho ku-www.anuja-aromatics.com. Ngesikhathi sesifinyezo sebhasikidi, faka ikhodi yakho yevawusha endaweni ecacisiwe. Inani lesaphulelo bese lidonswa ngokuzenzakalela kunani lakho lonke!

Sicela wazi, le khodi yevawusha izosebenza izinyanga ezi-2 kuphela, ingasetshenziswa kanye kuphela ekuthengeni i-50 ml eau de parfum kanye nama-Aroma-jewelry (ngaphandle kwebhokisi lokutholwa, ifomethi ye-10 ml nawo wonke amasampula).

6) Ngingayisebenzisa ukuthenga amasampula wesibili amakha ayi-7?

Cha, ukunikezwa kusebenza kuphela ekuthengeni i-eau de parfum 50 ml ne-Aroma-Bijoux.

7) I-akhawunti Anuja Aromatics :

8) Ungayakha kanjani i-akhawunti yami Anuja Aromatics ?

Ngokuchofoza ku- "Akhawunti yami" (phezulu kwesokudla) noma ngokuqinisekisa ubhasikidi wakho, gcwalisa ifomu lokuhlonza ohlongozwe kuwe. Khumbula ikheli le-imeyili olifakile futhi ikakhulukazi iphasiwedi yakho! Bangabantu kuwe futhi yibo bodwa abakunikeza ukufinyelela ku-akhawunti yakho.

9) Ngiyiguqula noma ngiyisuse kanjani i-akhawunti yami ye-Anuja-Aromatics?

Noma kunini, ungahlela imininingwane yakho ngokuchofoza ku- "login" noma ku- "Akhawunti yami". Ukususa i-akhawunti yakho ye-www.anuja-aromatics.com, sicela uxhumane nesevisi yamakhasimende ku-contact@anuja-aromatics.com.

10) Ngikhohlwe iphasiwedi yami?

Ku- “Akhawunti Yami” (phezulu ngakwesokudla ekhasini lakho lasekhaya) chofoza ku- “login”, faka ikheli lakho le-imeyili bese uchofoza ku- “Ukhohlwe iphasiwedi yakho?”. I-imeyili izothunyelwa kuwe ngokushesha nge-password entsha.

11) Kungani udala i-akhawunti yami?

Ukwakha i-akhawunti yakho ye-www.anuja-aromatics.com kuzokuvumela ukuthi:

- Landela ukulethwa kwama-oda wakho,

- thinta umlando wokuthenga kwakho,

- khokhela okuthengile futhi uphathe ukulethwa kwakho ngokushesha,

- phatha imininingwane yakho,

- izaziso zakho,

12) Ngingalandelela kanjani i-oda lami? 

Uma u-ode: amasampula amakha ayi-7, amasampula ama-2ml, 10ml ifomethi noma 3ml, kufanele wazi ukuthi izothunyelwa ngeposi, emvilophini, ukuthi ihanjiswe ngqo ebhokisini lakho leposi. Ukuqapha imvilophu ngakho akunakwenzeka.

Nazi izikhathi zokulethwa ezilinganiselwe zamasampuli wamakha ayi-7:

Ngokulethwa eFrance, kufanele uyithole kungakapheli izinsuku ezintathu kuya kwezi-3 zokusebenza.

Ukulethwa eYurophu, phakathi kwezinsuku ezinhlanu kuya kweziyi-5 zokusebenza.

Ukulethwa emhlabeni wonke, phakathi kwezinsuku ezi-5 nezingama-21 zokusebenza.

Uma, noma kunjalo, ungawatholi amasampula akho ayi-7 kulezi zikhathi zokugcina, sicela uxhumane nesevisi yethu yamakhasimende ku: contact@anuja-aromatics.com

13) Ngilulandela kanjani uhlelo lwami lomkhiqizo?

Uthole i-imeyili ekwazisa ngokuthunyelwa kanye nenombolo yokulandelela kwephakeji yakho, kanye nesixhumanisi esikuvumela ukulandelela iphakethe lakho.

Uma kuyiChronopost, lungisa inombolo yakho yephasela bese ulandela lesi sixhumanisi:

http://www.chronopost.fr/transport-express/livraison-colis/cache/bypass/pid/701

Uma kuyiColissimo, lungisa inombolo yakho yephasela bese ulandela lesi sixhumanisi:

http://www.colissimo.fr/particuliers/home.jsp

14) Ngazi kanjani ukuthi i-oda lami selibhekiwe?

Uma ukukhokha sekuqinisekisiwe, inombolo ye-oda lakho ivela esibukweni ngesifinyezo sakhona.

Ube usuthola ama-imeyili amabili:

- Owokuqala ekwazisa ngokwamukelwa kwenkokhelo yakho ngenombolo yokuthengiselana yasebhange ozoyigcina.

- Owesibili uqinisekisa i-oda lakho futhi ufaka lonke ulwazi olukuqinisekisile lapho u-oda ku-inthanethi.

15) Ngingakwazi ukukhansela i-oda lami?

I-oda lakho lingakhanselwa inqobo nje uma lisesimweni “sokulungiselela” ekulandeleleni i-oda lakho. Ungayikhansela ngokuxhumana nensizakalo yamakhasimende nge-imeyili: contact@anuja-aromatics.com

16) Ngingahlela i-invoyisi ehambelana ne-oda lami?

Kumlando wakho we-oda, uzokwazi ukubuka nokuhlela i-invoyisi.

Ngingakwazi ukuguqula i-oda lami ngemuva kokuqinisekiswa?

Lapho i-oda lakho seliqinisekisiwe, lilungiswa yithimba lethu lezokuthunyelwa bese lithunyelwa. I-oda lakho ngeke lisashintshwa.

17) Ngingakwazi uku-oda ngocingo?

Njengamanje, asihlinzeki ngale nsizakalo.

18) Ingabe inkokhelo yami eku-inthanethi iphephile?

Yebo, inkokhelo yakho ngekhadi lesikweletu (i-CB, i-Eurocard / i-Mastercard ne-Visa) iphephe ngokuphelele. Sisebenzisa ubuchwepheshe bokusebenza okuphezulu ngeseva ephephile (SSL). Kunoma ikuphi, inombolo yekhadi lakho lesikweletu ayidluli kuwebhusayithi yethu, ngoba ngesikhathi sokuthenga, uyifaka ngqo kusixhumi esibonakalayo sozakwethu webhange. Ayikho inombolo yekhadi egcinwa kumafayela ethu.

Sicela wazi ukuthi, noma kunjalo, ukuthi ukudluliswa kwedatha kwi-Intanethi akukaze kuphephe nge-100% nokuthi noma yiluphi ulwazi oludluliswa online lungaqoqwa lusetshenziswe ngabantu ngaphandle kwalabo obekuhloselwe bona.

19) Ngingayikhokhela i-oda lami online ngesheke?

Yebo, sicela uxhumane nensizakalo yethu yamakhasimende nge-imeyili: contact@anuja-aromatics.com. Ukuthunyelwa kwe-oda kuzokwenzeka kuphela ngemuva kokuthola isheke.

20) Yiziphi izindlela zokukhokha ezamukelekayo?

Imali oyithengayo ingenziwa ngePaypal noma iStripe, ikhadi lesikweletu noma ikhadi lasebhange: MasterCard®, Visa®, American Express®. Kufanele ukhombise ikhadi lakho lesikweletu noma inombolo yekhadi lasebhange kanye nosuku lokuphelelwa yisikhathi kwalo ekhasini elihlinzekelwe le nhloso.

Akukho oda nge-imeyili noma ngocingo elingasebenza.

21) Ngingayihambisa ekhelini engilikhethile?

Yebo, unenketho yekheli lokulethwa. I-akhawunti yakho yekhasimende ikuvumela ukuthi ugcine ezinye ukwenza lula ama-oda wakho alandelayo. Kufanele uhlole okushiwo "Khombisa elinye ikheli lokuletha" lapho ufaka i-oda lakho noma uxhuma ku-akhawunti yakho bese uchofoza ku "shintsha amakheli wokukhokha noma wokulethwa".

Ngezizathu zokuphepha, Anuja Aromatics ngeke icubungule noma iyiphi i-oda enikezwe i-PO Box noma ikheli le-Cedex.

22) Iyini indawo yokulethwa yesayithi le-eaja-aromatics.com?

Ngeshwa, asikakwazi ukuletha emazweni alandelayo:

Afghanistan, Anguilla, Antigua and Barbuda, Netherlands Antilles, Argentina, Australia, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Bouthan, Bolivia, Brazil, Brunei Darussalam, Caicos and Turks, Cambodia, Cayman, Chile, China, Colombia, Cook, Korea, Costa Rica, Cuba, Dominica, El Salvador, Ecuador, Falkland, Fiji, South Georgia, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Jamaica, Japan, Kazakhstan, Kyrgyzstan, Kiribati, ILaos, Macao, Malaysia, Maldives, Mali, Mexico, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nauru, Nepal, Nevis, Nicaragua, New Guinea, Papua, New Zealand, Uzbekistan, Pakistan, Panama, Paraguay, Peru, Philippines , Pitcairn, Principe, Dominican Republic, Czech Republic, Russia, Saint Kitts, Saint Vincent (and Grenadines), Saint Lucia, Solomon (Islands), Samoa, Postal Sectors, Singapore, Somali, Sri Lanka, Suriname, Tajikistan, Taiwan, Thailand. , East Timor, Tobago, Tonga, TrinidadnaseTobago, Tristan da Cunha, Turkmenistan, Tuvalu, Uruguay, Vanuatu, Venezuela, Virgins (Islands), Vietnam, Zimbabwe.

23) Ziyini izindleko zokuthumela kanye nezikhathi?

Ngemuva kokukhetha umkhiqizo ozowuthenga esizeni sethu, iya kubhasikidi wakho, ungalinganisela izindleko nezikhathi zokulethwa kuya ngezwe lokudiliva. Okungukuthi, ukulethwa kumahhala eFrance kusuka kuma-49 € wokuthenga.

Uyacelwa ukuthi uqaphele: noma kunjalo, kufanele wazi ukuthi: Amasampula amakha ayisikhombisa, amasampula 7ml, 10ml ifomethi noma Ifomethi engu-3ml, zithunyelwa ngemvilophu yokuposa. Ngakho-ke kubhekwa njengesithunywa.

Ngakho-ke akunakwenzeka ukulandela ukulethwa kwayo.

Nazi izikhathi zokulethwa ezilinganiselwayo ze: Amasampula amakha ayisikhombisa, amasampula 7ml, 10ml ifomethi noma Ifomethi engu-3ml,  :

Ngokulethwa eFrance, kufanele uyithole kungakapheli izinsuku ezintathu kuya kwezi-3 zokusebenza.

Ukulethwa eYurophu, phakathi kwezinsuku ezinhlanu kuya kweziyi-5 zokusebenza.

Ukulethwa emhlabeni wonke, phakathi kwezinsuku ezi-5 nezingama-21 zokusebenza.

Uma, noma kunjalo, ungatholi isampula kit yakho phakathi nalezi zinsuku zokugcina, sicela uxhumane nesevisi yethu yamakhasimende ku: contact@anuja-aromatics.com

24) Ngingabuyisa kanjani noma ngishintshe into e-odelwe kusayithi lakhoja-aromatics.com?

Unenketho yokubuyisa noma yokushintshanisa noma yimuphi umkhiqizo oyalwe kusayithi www.anuja-aromatics.com kungakapheli izinsuku eziyi-15 kusukela ngosuku lokulethwa, ngaphansi kwale mibandela elandelayo:

Imikhiqizo kufanele ibuyiselwe kukheli eliboniswe ngezansi esimweni sayo sokuqala, ivaliwe, ihambisane nenothi lokuqala lokulethwa nefomu lokubuyisa eligcwaliswe ngokufanele.

ANUJA AROMATICS

Ama-Heuruelles aluhlaza ayi-10

95000 CERGY

Awukho umkhiqizo ovuliwe ongabuyiselwa noma ushintshaniswe.

Sicela wazi ukuthi ukubuya komkhiqizo kungumthwalo wamakhasimende.

Asikunikezi ukubuya noma ukushintshaniswa komkhiqizo othengwe kusayithi www.anuja-aromatics.com ezindaweni zethu zokuthengisa.

25) IMFIHLO / UKUPHEPHA

26) Iyini inqubomgomo yakho yobumfihlo?

Ungapheqa isayithi www.anuja-aromatics.com ngaphandle kokunikeza ngemininingwane yomuntu. Kodwa-ke, lapho uvula i-akhawunti kusayithi www.anuja-aromatics.com, siqoqa imininingwane edingekayo yokwenza ama-invoicing nokulethwa kwe-oda lakho: igama lakho, ikheli, ikheli le-imeyili, njll.

Isayithi www.anuja-aromatics.com lithembisa ukudalula imininingwane yakho kuphela kubantu besithathu abathintekayo enqubweni yenqubo yakho yoku-oda: ukusungulwa kwamabhange, ukulethwa kwezidingo, njll.

Ngaphezu kwalokho, ingosi ethi www.anuja-aromatics.com kungadingeka ukuthi idlulise lolu lwazi uma kunesidingo sokukhonjwa, ukuboshwa noma ukushushiswa kwanoma ngubani ongahle adale umonakalo noma alimaze, ngamabomu noma cha, kumalungelo noma impahla ka www.anuja-aromatics.com, kwabanye abasebenzisi besayithi www.anuja-aromatics.com noma kunoma imuphi omunye umuntu ongajeziswa ngaleyo misebenzi. Ukuxhumana kwemininingwane yomuntu siqu nakho kungenzeka ngokukhethekile lapho i-www.anuja-aromatics.com kudingeka ngokomthetho ukwenza kanjalo, kulandela ukufayilwa kwesikhalazo ngokwesibonelo.

27) Imininingwane yami izosetshenziswa kanjani?

Icubungula i-oda lakho nokufinyelela izinsizakalo ezitholakala kusayithi www.anuja-aromatics.com.

28) Imininingwane yami izosetshenziswa kanjani?

Ukucutshungulwa kwe-oda lakho nokutholakala kwezinsizakalo ezitholakala kusayithi www.anuja-aromatics.com kusiholela ekuqoqeni nasekurekhodeni imininingwane ephathelene nawe: igama, igama lokuqala, ikheli, usuku lokuzalwa, njll. Lolu lwazi lubalulekile kithina ukukunikeza insizakalo esezingeni eliphakeme. Lolu lwazi luhloselwe ukusetshenziswa kwethu kwangaphakathi.

Amafayela aphethwe yi- www.anuja-aromatics.com zimenyezelwa ku-CNIL. Ngokuya nge-Data Protection Act kaJanuwari 6, 1978, unelungelo lokufinyelela nokulungisa idatha ephathelene nawe. kusiholele ekuqoqeni nasekurekhodeni imininingwane ephathelene nawe: igama, igama lokuqala, ikheli, usuku lokuzalwa… Lolu lwazi lubalulekile ukuze sikunikeze insizakalo esezingeni eliphakeme. Lolu lwazi luhloselwe ukusetshenziswa kwethu kwangaphakathi.

Amafayela aphethwe yi-Anuja-aromatics amenyezelwa ku-CNIL. Ngokuya nge-Data Protection Act kaJanuwari 6, 1978, unelungelo lokufinyelela nokulungisa idatha ephathelene nawe.